Returns

General Policy

Thank you for choosing to purchase products from Global Green CBD. We are committed to ensuring that our customers are satisfied with our products. However, if for any reason you are not completely satisfied with your purchase, you may return it under the following conditions:

Conditions for Returns

  1. Time Frame: You may return your purchase within 14 days of receiving the product.

  2. Prior Notification: Before returning any product, you must notify us by contacting our customer support at info@globalgreencbd.co.uk or by phone at +44 (0)7702764660. Please provide your order number and the reason for the return.

  3. Product Condition: Returned items must be in new, unopened condition with all original packaging materials included. Items that have been opened, used, or altered will not be accepted for return.

  4. Proof of Purchase: You must provide a proof of purchase for all returns, such as an order confirmation or packing slip.

Return Shipping

  1. Shipping Costs: The customer is responsible for all return shipping costs. We recommend using a traceable shipping service like DHL to ensure that we receive your returned item.

  2. Shipping Address: Once you have notified us and received a return authorization, please send the product to:
    Global Green CBD
    49 Blacon Avenue, Chester, CH15BB
    United Kingdom

Refunds

Upon receipt and inspection of your returned product, we will send you an email notification that we have received your item. If your return is approved, we will issue a refund to your original payment method within a certain number of days, as per our policy and the guidelines of your financial institution.

Exceptions

Please note that unless the product delivered is faulty or incorrect, all shipping costs for returning items are the responsibility of the customer.

Contact Us

For further information or to initiate a return, you can contact us:

Thank you for your understanding and for choosing Global Green CBD.